Why open a service contract?

When one of our products leaves us, great care goes on behind the scenes to ensure that the product is manufactured, tested and is of course designed to achieve a high degree of reliability and customer satisfaction. Regular checkups are needed as with any piece of equipment to ensure that the very best performance is delivered consistently and in the event of any problem it is quickly and cost effectively restored to its original specification. For us, service starts after the equipment has been delivered and not before the order placed.

Training

To ensure that our equipment is maintained and kept in perfect working order we can provide training courses to support staff carrying out repairs or routine maintenance.

Training can be carried out on the customers' premises or provided on our training sessions run regularly from our Cardiff facility covering our entire diagnostics product range.

The courses run from our Cardiff facility allow the added advantage of visiting the production area giving an insight into the care and attention to detail that goes into building the finished product.

It also gives the advantage of being able to meet product specialists - who provide application training as part of this course, and along with support staff, this helps to give a good understanding of the products application and support issues.

Technical Support

Technical support is available to help with fault diagnosis, calibration and general maintenance issues allowing third party organisations to carry out support for our products.



This is available via e-mail or telephone allowing direct contact with support staff or bench engineers who have many years experience and are always friendly and approachable. They also know the products in detail working closely with hospital or distributor based support staff.

Service Contracts

To ensure continuing support for our UK based equipment, we provide a cost effective range of service contracts allowing us to provide PPM including performance verification through to fully comprehensive support contracts. These contracts allow us to work in alliance with the hospitals EBME departments giving the benefits of on site staff working closely with the equipments manufacturer.

Remote Support

For our Dopplex Centrale products we can provide a support contract providing support for hardware and software including software updates as required. Remote support software is installed as standard on these systems allowing us to provide fast and effective remote support including software upgrades should these be necessary. This is also available for overseas customers providing rapid 'on site' support as quickly as a mouse click.